Help Keep Our Products — and Teams — Perfectly in Sync
At RMS International USA, great products don’t happen by accident. Behind every toy is a tightly coordinated process that keeps Sales, Design, Purchasing, and Quality aligned from concept to customer.
We’re hiring a Sample Coordinator to support our Quality Assurance team by managing sample scheduling, coordination, and organization. This role reports to the VP of Quality Assurance and plays a key administrative and operational role in keeping order timelines, sample flow, and approvals on track.
If you’re detail-oriented, highly organized, and enjoy being the glue that keeps cross-functional teams moving together, this is a great entry-level opportunity to grow within quality and product development.
What You’ll Do
Sample Flow (Inbound / Outbound)
- Manage and track all incoming and outgoing product samples across multiple active orders.
- Coordinate sample shipments, including inbound receipts, internal distribution, and outbound shipments.
- Work with the Quality team to coordinate shipment of replacement items to customers as needed.
- Maintain accurate sample logs for all check-ins and check-outs.
In-House Sample Organization & Control
- Build and implement the in-house sample storage organization from the ground up, establishing structure, standards, and controls.
- Own the organization, control, and physical integrity of all in-house samples.
- Design and maintain a clearly labeled and structured sample storage environment to ensure traceability and accessibility.
- Establish and enforce standards for sample categorization, labeling, tracking, and storage.
- Conduct periodic audits to ensure sample records and physical inventory remain accurate and complete.
Schedule & Order Management
- Own sample timing for active orders and communicate regularly with overseas teams regarding upcoming, delayed, or late samples.
- Coordinate with international vendors and partners; this role may require occasional early-morning or late-evening communication to align across time zones.
- Monitor sample readiness and testing progress against order schedules.
- Identify risks, bottlenecks, or missing inputs and proactively flag issues to keep orders on track.
Cross-Functional Coordination
- Coordinate sample flow between Quality Assurance, Design, Purchasing, Sales, vendors, and external testing labs.
- Serve as a central point of contact for sample status, availability, and timing.
- Support alignment between physical sample control and order schedules.
Sales & Trade Support
- Support sales meetings, customer presentations, and trade show preparation by organizing and managing required samples.
What You Bring
Required Experience & Skills
- Experience with order coordination or schedule management, including tracking multiple items or orders simultaneously.
- Hands-on experience with sample, inventory, or materials management.
- Strong organizational skills, attention to detail, and accountability.
- Comfort coordinating with overseas teams and working non-standard hours when needed.
- Clear written and verbal communication skills.
- College degree not required, we prefer a candidate with applicable experience.
Preferred Qualifications
- Experience in consumer products, product development, QA, or supply chain environments.
- Comfort working in Excel or similar tools for tracking, reporting, and inventory control.
Physical & Workplace Requirements
- Ability to regularly lift, carry, and move boxes weighing up to 50 lbs.
- Comfortable using basic hand tools and assisting with light assembly, breakdown, or organization of samples and storage areas.
- Will frequently walk throughout office spaces and storage/sample rooms to maintain organization and coordinate sample flow.
- Ability to stand, bend, reach, and move between locations throughout the workday.
- Hands-on, proactive approach to maintaining a clean, organized, and efficient sample environment.
Why RMS?
You’ll join a collaborative, fast-moving team where your work directly impacts product quality and customer satisfaction. This role offers hands-on exposure to how toys move from idea to shelf — with room to grow into QA, compliance, or sourcing roles over time.
We offer:
- Competitive pay and annual bonus potential
- Subsidized medical, dental, vision
- Up to a 3% 401k match
- Hands-on experience across categories, with room to grow in quality, compliance, or sourcing
- A laid-back but fast-moving culture where your work has real impact - and you’ll probably play with toys